ManAuto/ CRM solution from Mansoft

Automobile Dealer Industry:

The challenges of today An Auto Dealer's success is directly tied to developing and nurturing customer relationships through vehicle sales and after-sales services like regular maintenance, repairs, replacement of parts etc. All these areas of customer acquisition and service are expensive and employee-time-intensive. Further, there is the challenge to integrate data across various dealer centers and bring the entire business on 'one page'. This would enable a 360o view of not only its customers but also the vehicles serviced.

The need of the hour is for dealers to put in place a robust Customer Relationship Management solution that will help meet the above challenges.

Managing Customers through Oracle CRM

Built specifically for the customer servicing industry, the Oracle CRM Suite helps to carry out critical business processes like order-cycle, service-cycle, etc. efficiently. ManSoft understands the present-day customer servicing industry requirements and lives by the doctrine of delivering world-class CRM solutions to businesses. Our Consultants deliver best-in-class customized CRM solutions to address the specific business issues faced by dealers in the automotive industry.

Our Oracle CRM offering

Each of our CRM initiative starts with the fundamentals-including a business strategy that places our client's customers at the very center of the organization.
• We provide complete domain expertise in the automobile industry
• We provide a CRM strategy for the dealers which differs from a traditional marketing strategy
• We identify the performance management metrics which our clients define and track to support a CRM strategy
• We enable successful implementations of operational and analytical CRM
• We provide post implementation support and hand holding for the enterprises

Key Modules used
• Marketing and Sales Online
• Service Contract
• Field Service
• Tele Service
• Depot Repair

With comprehensive business processes, dealers can get insights about the sales and service performance as and when needed.

Key Differentiators
• Experienced Consultants with Big 4 Consulting Firms and market-leading Software Companies
• Extensive domain knowledge in Auto Industry/Customer Service Industry
• Rich implementation experience in Oracle CRM
• Focused Proof-of-Concept for top management buy-in
• Rapid implementation using proven methodologies
• Extensive training for user-group
• Structured post-production support